Dell Hell
Twice, Paul over at Wizbang has written about the poor customer service that he has received from Dell Computers (Post #1, Post #2). As it turns out, Paul isn’t the only person to have horror stories about Dell customer service. Rip-Off Report.Com has posted numerous complaints from Dell residential customers. A common grievance is that Dell outsourced its customer service to India. Upon reading the complaints, one would conclude that Dell outsourced its customer service to Hell.
Occasionally, someone reporting to work for Dell Computers or Dell Financial Services will offer a rebuttal to a particular complaint. One alleged Dell employee named Stacia responded to a complaint letter by writing, “The fact that you wrote a threatening letter to Dell just reinforces my feelings that most Dell customers are ungrateful and only see the negative.”
Now, what would give Stacia the feeling that most Dell customers are ungrateful? Gee, could it be the numerous complaints about Dell’s treatment of residential customers?
Oh, the complaint that Stacia was responding to wasn’t written by your garden-variety PC user. Instead, it was written by a PC business insider who started his complaint letter by saying something positive about Dell.
Plus, Rip-Off Report.Com has posted letters from people who used to work in Dell customer service centers. These ex-employees have their own horror stories about Dell’s customer service.
Meanwhile, in my own little corner of the world, I spoke to a computer technician about Dell while he repaired my computer’s hard drive. He confirmed for me that Dell’s residential customers have been receiving poor customer service.
Plus, he complained about how difficult it is to obtain new parts for Dell computers. Dell, it seems, relies heavily on proprietary computer parts. Thus, non-Dell computer techs cannot easily obtain the proper parts for Dell computers. Thankfully, I have a Gateway computer which uses non-proprietary parts, and the tech had an easy time obtaining the necessary replacement parts.
Since I have never owned a Dell computer, I have no first-hand knowledge about Dell’s customer service. However, knowing that complaints about Dell continue to pile up, I would be reluctant to make a purchase from Dell no matter how good an offer from Dell may sound.
In short, when it comes to buying a Dell computer:
Caveat emptor.
Let the buyer beware.
Posted by Dodo David at 09:05 PM | Comments (7) | TrackBack
Civil Rights Leader for Wal-Mart
This is interesting:
LOS ANGELES (Reuters) - Civil rights leader and former Atlanta mayor Andrew Young will become the public face of a Wal-Mart-backed group whose aim is to combat criticism of the world's largest retailer, the group said on Monday.
Young, who was an aide to Rev. Martin Luther King Jr. during the civil rights protests of the 1960s and served as ambassador to the United Nations under President Jimmy Carter, will serve as chairman of Working Families for Wal-Mart's national steering committee, the group said in a statement.
More:
"The critics have it wrong," Young said in a statement. "For those who care about the poor it is time to step up, speak out and join this national discussion."
Posted by Pam at 09:58 PM | Comments (0) | TrackBack